Questions, answered properly.
The thorough version. If something’s still unclear, the founder reads every email.
General
What is Viznerve, exactly?
An AI operator for creative studios and agencies. It triages inbound inquiries, drafts replies and quotes, answers questions from your real data, and tracks studio health — so the studio keeps running even when you’re heads-down in the work.
Who is it for?
Creative studios and agencies — architectural visualization, interior design, branding, motion, video and more — from solo founders to teams of around thirty with no dedicated ops person. If inbound inquiries are a real job, Viznerve is built for you.
Do I need to be technical to use it?
No. Setup is an email and one click to connect Gmail. There’s nothing to configure, host or maintain — you read drafts and approve them.
What makes it different from a CRM or an inbox plugin?
A CRM stores; Viznerve acts. It reads each inquiry, scores it, drafts a reply in your voice, and tells you what needs you today — work, not just records.
Will it send things without me?
Not by default. Viznerve is approval-first: it drafts, you send. Autonomy is a dial you raise per studio, only when you trust the output.
I don’t run an arch-viz studio. Does Viznerve work for me?
Yes. Viznerve supports fifteen creative-studio verticals — architectural visualization, interior design, graphic design, branding, web design, UI/UX, motion graphics, 3D animation, video production, photography, VFX, product visualization, industrial design, creative marketing agencies, and any other studio selling client work. Pick your type at onboarding and the product adapts its language to it.
Why is the founder from arch-viz if the product is broader?
Dhaval built Viznerve to fix the exact inbox chaos he lived running his own architectural-visualization studio for sixteen years. The problem — inquiries, quotes, follow-ups, capacity — is the same for any studio that sells client work, so the operator he built for himself works for creative studios more broadly.
Will Viznerve’s terminology match my industry?
Yes. Once you choose your studio type at onboarding, Viznerve’s vocabulary adapts to it, so the product speaks your studio’s language rather than a generic one.
Which studio types is Viznerve NOT for?
It isn’t built for solo hobbyists on Canva, contest or spec-work chasers, in-house design teams with no external client inquiries, or anyone not doing paid, client-facing creative work. If you don’t have real inbound inquiries to triage, there’s nothing here for you yet.
How do I know which studio type to select during onboarding?
Pick whichever describes your primary paid work today — you can change it any time in Settings. If nothing fits exactly, choose “Other Creative Studio” and tell us what you do.
Getting started
How long does setup take?
Minutes. Viznerve is passwordless — create your studio with an email, connect Gmail, and it starts triaging real inbound straight away.
What if I don’t have my inquiries in a spreadsheet?
You don’t need one. Connect Gmail and Viznerve reads your real inbound, or start with built-in sample studio data to see exactly how it looks before you connect anything.
Can I bring my existing clients and projects in?
Yes — drop in one CSV of clients, projects and inquiries mixed together and Viznerve sorts each row to where it belongs. No triple-import, no retyping.
Can my team log in too?
Yes. Invite your team with a magic link — no passwords to manage — and each person sees only what their role should. There’s no per-seat charge.
When do I see real value?
In the first few minutes: your inbox triaged, the hot leads surfaced, and a draft reply in your studio’s voice waiting for approval.
How it works
How does triage decide hot, warm or cold?
It scores each inquiry on intent, fit to your studio, and urgency — and sharpens as you approve and correct. The labels you see are the simple version of a richer read happening underneath.
Do the drafts sound like me?
They’re written in your studio’s voice from your real replies, not a generic template. Edit any draft and it learns your tone.
What can I ask Ask Nerve?
Anything you’d ask a great ops manager — revenue, unpaid invoices, hottest leads, capacity, what a client last asked for. Answers are grounded in your real data and cite their source.
What’s the morning brief?
A 30-second read each morning of what changed overnight and what needs you today — the five things that matter, not the fifty that don’t. It’s free.
Does it handle projects and invoices too?
Yes — projects with stages and a two-way client workspace, plus invoices you can generate from a project and get paid via a Stripe pay-by-link.
Integrations
What can I connect?
Gmail and Google Calendar, Stripe for revenue, and your own Google Drive or Dropbox for project files. Connect only what you want.
What access does Viznerve need?
Read-only access to the accounts you connect. It reads to help you; it only ever sends with your approval.
Is my Gmail safe?
Viznerve reads your inbox to triage and draft, but never stores full message bodies long-term and never sends without you. You can revoke access in one click.
Can I disconnect an integration?
Any time, in one click, from Settings — access is revoked immediately.
Credits & billing
How is Viznerve priced?
In credits: one credit = one AI action, flat. Start free with 150 credits, then the Studio plan is $75/mo for 4,500 credits a month, with top-ups any time. No per-seat charge.
Does a long message cost more?
No — one action is one credit regardless of length, so your bill stays predictable.
What’s free?
Connecting your accounts, reading your inbox, studio health and the morning brief are all free. You spend credits only on actions Viznerve takes for you.
What happens if an action fails?
The credit isn’t spent. You’re never charged for work Viznerve didn’t complete — it’s enforced inside the product, not a policy you have to claim.
Do unused credits roll over?
Plan credits refresh each month. Credits you top up never expire — they’re yours until you spend them.
Will I run out?
Unlikely. A busy studio week runs ~85 credits — roughly 340 a month, comfortably inside the plan’s 4,500. Top-ups are there for the rare flat-out month.
Trial & the Founding 50
What’s in the free trial?
14 days, 150 credits, no credit card. A hard safety cap means you can never overspend — the trial is real and risk-free.
What happens after 14 days?
Nothing is charged automatically. If you want to keep going, move to the Studio plan; if not, your trial simply ends.
What is the Founding 50?
The first 50 studios lock the $75 founding price for life, get a 30-minute onboarding call with the founder, a direct line for as long as you’re a customer, and a hand in what gets built next. When the seats are taken, it closes.
Does the founding price really never rise?
Correct. As Viznerve grows and pricing rises, the founding rate you lock in stays the same for as long as you’re a member.
Data, security & privacy
Is my data sold or used to train AI?
Never. Your studio’s data runs Viznerve for you and nothing else — it’s not sold, and it’s not used to train any AI model.
How is my data kept separate?
Every studio is isolated at the database layer, so your data is filtered to your studio on every query. Connection tokens are encrypted with a key unique to you and never logged.
Who actually touches my data?
A short, vetted list of providers, each only for its job: Anthropic (AI), Google (Gmail/Calendar, read-only), Stripe (revenue), Lemon Squeezy (payments), Cloudflare, and error/diagnostics tooling. Only the AI processor ever sees message content. Full list in the privacy policy.
Can I export or delete everything?
Yes — export your data any time, and deleting your account removes your studio data within 30 days.
Account & support
Can I cancel anytime?
Yes — no contracts, no lock-in. Cancel from Settings and you won’t be charged again.
Can I get a refund?
Yes — a full refund within 14 days of a paid charge, and unspent top-up credits are refundable within 30 days. See the refund policy.
How do I get help?
Email the founder directly at [email protected]. For the first 50 studios, the founder is the help desk — every question gets a real answer, usually within two business days.
Does it work on mobile?
Yes — Viznerve is responsive, so you can read your brief and approve drafts from your phone between projects.
Still wondering? Just ask.
The founder answers every email personally — or start the free trial and see for yourself.