Refund Policy
The free trial is your risk-free window to evaluate everything. After it, plans and credits are prepaid and non-refundable — but you’re never billed for work we don’t deliver, and you can cancel before any charge.
01The short version
- The 14-day free trial never charges you — no card required. It’s your window to test Viznerve fully.
- We email you before your trial ends and before every renewal, so a charge is never a surprise.
- After the trial, subscriptions and credit purchases are non-refundable.
- You can cancel any time before a charge to avoid it — cancellation is self-serve, in your account.
- You’re never billed for an AI action that didn’t complete (never-burn).
02Your free trial
Viznerve gives you a 14-day free trial that requires no payment method and never charges you. It exists for exactly one reason: so you can test the product in full — connect your accounts, run real inquiries, see the drafts — and decide whether it’s right for your studio before you ever pay. A hard safety cap means you can’t accidentally overspend during the trial.
03No refunds after the trial
Because the trial lets you evaluate Viznerve in full at no cost, and because we notify you by email before your trial ends and before each renewal, all paid plans and credit purchases are final and non-refundable — including for partial use, change of mind, or a renewal you meant to cancel. Choosing not to use the service after a charge doesn’t create a right to a refund.
This doesn’t remove any right you can’t waive under the law that applies to you, and it’s separate from our handling of genuine billing errors (see below).
04Cancel before you’re charged
Cancelling is self-serve and takes seconds in your account settings. Cancel before your trial ends to avoid being charged at all, or before a renewal date to avoid the next period. Cancellation stops all future charges; you keep access through any paid period you’ve already started. To make sure a charge is never a surprise, we send a reminder email before your trial expires and before each renewal — that notice is your cue to cancel if you don’t want to continue.
05Credit purchases
Credit top-ups are final and non-refundable. Credits don’t expire, so anything you buy stays in your studio to use whenever you like — there’s nothing to refund, because nothing is lost.
06The never-burn guarantee
One credit equals one completed action. If an action fails to complete, the credit is not deducted — so you’re never charged for work Viznerve didn’t deliver. This is enforced in the product itself, not left to a support ticket. It’s the fairness behind the no-refund policy: you only ever pay for work that was actually done.
07Genuine billing errors
A no-refund policy is not a licence for mistakes. If you were charged in genuine error — for example a duplicate charge, or a charge after a confirmed cancellation — email [email protected] from your account email with the charge date and we’ll investigate and fix it in good faith. This covers erroneous charges, not change-of-mind refunds on valid ones.
08Payments
Payments are processed by Stripe and PayPal, our payment processors. VizNerve LLC is the merchant of record; charges appear on your statement from us, and any approved correction of a genuine billing error is issued to your original payment method. Separately from this policy, you may have dispute rights through your card network or PayPal.
09Contact
Anything unclear? [email protected] — the founder reads these.